The associate said that they were coming from their Oakland shop and would be here tomorrow (Wednesday.) Now I call to confirm the pieces have arrived to which the associate said yes so we go back up on Wednesday for final pick up. Went on Tuesday for pick up and got all the materials except the original missing pieces that delayed our Friday pick up. Fine, we’ll be back Tuesday to which they agreed. Came in on Friday & paid in full and placed an order, they said they couldn’t load that day due to missing pieces of one set of tiles. Great products and great prices but their inventory needs work, without a doubt. Sharing my experience and a couple of pictures of some of the damages in hopes that others won't have to go through what I did. They didn't offer an apology nor discount. A contractor might over look damages because they might be able to cover it up or repair. but you see i bought the cabinets for my home not as a contractor. This is not an assumption, this is exactly what i was told. They didn't even apologize because to them this is normal. They offered to swap out the cabinets with ot her cabinets of the same type but those were even more damaged than the first ones they brought out. Sure they are cheaper than other stores such as home depot but at least at home depot they won't tell you that brand new cabinets are normally damaged and that once they are installed you won't be able to see the cracked. I mean they were brand new, who would expect 50% of the cabinets to have damaged wood and horrible paint job. I was shocked to see the cabinets damaged. I went to pick up the cabinets I had ordered.
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